Japanese companies gradually implement measures to combat customer harassment
One year has passed since ordinances aimed at preventing what is known in Japan as customer harassment — unruly, abusive behavior directed at employees by customers or business partners — came into effect in Tokyo and other areas.
Preventive measures are gradually taking root at companies. Some have established consultation desks for employees while others have introduced audio and video recording equipment at workplaces.
The extent of such efforts varies by industry, however, making the sharing of knowledge and expertise an emerging challenge.
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